About

Channa Keshav B is a highly experienced Senior Manager in Customer Support at Rubrik, with over 12.8 years of experience in the field. He is a certified Prince 2 professional and has a strong background in ITIL. Channa has a proven track record in people management, team building, and process improvement. He is a quick learner with an analytical approach and excellent communication skills. Channa has worked in various roles in his career, including Delivery Manager for Support, Carrier Line Manager for Support and Server, and Operations Analyst for Support Link Team. He has also worked on account management and business development. Channa has extensive experience in data center environments and has successfully transitioned projects from one geo to another. Channa is a strong leader with excellent motivational skills. He has led teams of over 20 people and is currently helping a team of six in all parts of service delivery for APAC regions. Channa has worked on monthly and weekly KPIs for operational teams and has implemented basic principles of Six Sigma and lean across command center operations. Channa has worked with various stakeholders, including Delivery Projects Executives, Service Delivery Managers, and Service Lines Leads. He has also worked with Project Transition teams to get the details of RACI, KT status validation updates, Risk Register, and issue registers. Channa has a Bachelor of Engineering degree in Electronics and Communications Engineering from Vishveshwaraiah Technological University and R T Nagar Public School. His tech stack includes Software Engineering, Databricks, Snowflake, and Salesforce. Channa has relevant experience of 14.53 years.